Shipping policy
Interpretation and Definitions
Interpretation
Words with capitalized first letters have meanings defined under the following conditions. These definitions apply whether used in singular or plural.
Definitions
For the purposes of this Shipping Policy:
- Company (referred to as "the Company," "We," "Us," or "Our") refers to CutiePee Enterprises, B12 1st Floor, Sheetal Nagar, Ghatkopar West, Gangleshwar Road, Asalpha, Mumbai, Maharashtra, India 400086.
- Goods refer to the items offered for sale on the Website.
- Orders mean a request by You to purchase Goods from Us.
- Service refers to the Website.
- Website refers to CutiePee, accessible at https://cutiepea.in.
- You means the individual accessing or using the Service, or the company or other legal entity on behalf of which such an individual is accessing or using the Service, as applicable.
Shipping & Delivery Policy
Order Processing Time
- All Orders are processed within 1-3 business days (excluding weekends and public holidays).
- Orders placed after 5:00 PM IST will be processed on the next business day.
- Processing includes order verification, packaging, and handing over to our shipping partners.
- Once your Order is shipped, you will receive a confirmation email with tracking details.
Shipping Methods & Estimated Delivery
We offer standard and expedited shipping options. Shipping charges are calculated at checkout based on your delivery location and selected shipping method.
Shipping Method | Estimated Delivery Time | Shipping Cost |
---|---|---|
Standard Shipping | 5-7 business days | Based on location |
Expedited Shipping | 2-4 business days | Based on location |
Note: Delivery times may vary due to unforeseen circumstances such as weather conditions, strikes, or courier delays. In case of significant delays, we will notify you and provide the option to cancel or wait for delivery.
Shipping Confirmation & Tracking
- You will receive a tracking number via email once your order has been shipped.
- You can track your order using the link provided in the email.
- If you do not receive a tracking email within 3 business days of placing your order, please contact us.
Shipping Coverage
- Domestic Shipping: We ship across India using trusted courier partners.
- International Shipping: Currently, we do not offer international shipping.
Shipment Address Guidelines
- Please ensure that the shipping address provided at checkout is accurate and complete.
- We are not responsible for shipments delayed or returned due to incorrect or incomplete address details.
Delivery Issues & Lost Packages
Missing Packages
If your order is marked as delivered but you have not received it:
- Check with neighbors, security personnel, or your local post office.
- If the package is still missing, contact us within 7 days of the estimated delivery date.
Lost in Transit
If a package is lost in transit, notify us within 7 days from the expected delivery date, and we will assist in resolving the issue.
Damaged or Defective Shipments
- If you receive a damaged or defective item, contact us within 48 hours of delivery.
- Provide clear photos of the product and packaging.
- Based on our Return & Refund Policy, we will initiate a replacement or refund.
Returns Due to Failed Delivery
- If an order is returned due to an incorrect address, multiple failed delivery attempts, or refusal of delivery, you may be responsible for additional shipping charges for re-delivery.
- Refunds for undelivered shipments will be processed excluding the shipping fee once the package is received back.
- We will hold returned packages for 7 days before processing refunds or reshipment.
Contact Us
If you have any questions about our Shipping Policy, please contact us:
Email: cutiepea.in@gmail.com
Phone: +91 8591190682
Address: CutiePee Enterprises, B12 1st Floor, Sheetal Nagar, Ghatkopar West, Gangleshwar Road, Asalpha, Mumbai, Maharashtra 400086, India