Your Questions, Answered!
Welcome to CutiePea’s FAQ corner—where we unravel everything you need to know about shopping with us. Whether you’re curious about our quirky collections or wondering how fast your goodies will arrive, we’ve got you covered with all the details!
General Questions
What exactly is CutiePea?
CutiePea isn’t just another online store—it’s a whimsical boutique born to sprinkle joy into your everyday life. Think playful apparel that hugs you just right, quirky accessories that turn heads, and home decor that adds a dash of charm to your space. Based in the heart of Mumbai, we’re a community-driven brand obsessed with creativity, warmth, and making you smile. From cozy sweatshirts to funky trinkets, every piece is handpicked to bring a little magic your way.
Where is CutiePea located?
We call Mumbai, India, our home! Our headquarters buzzes in this vibrant city, and from here, we ship happiness all across the country.
Do you ship outside India?
Not yet! For now, we’re keeping the love local with shipping only within India. But stick around—our dreams are big, and international shipping might just be on the horizon.
Ordering & Payments
How do I snag something from CutiePea?
Shopping with us is a breeze! Stroll through our online boutique, pick your favorites, and pop them into your cart. When you’re ready, hit checkout, fill in your shipping details, choose your payment vibe, and seal the deal. Boom—your CutiePea haul is on its way!
What payment options do you have?
We’ve got all the usual suspects lined up—major credit and debit cards, UPI for that quick tap-and-go, and a handful of secure payment gateways you’ll see at checkout. Pick what works for you, and we’ll handle the rest.
Can I tweak or ditch my order after placing it?
Life happens, and we get it! You’ve got a 24-hour window to cancel or tweak your order, as long as it hasn’t already hit the shipping stage. Shoot us a quick email at cutiepea.in@gmail.com or ring us at +91 8591190682, and we’ll sort it out pronto.
Shipping & Delivery
How long before my order starts its journey?
We’re pretty speedy! Orders typically get processed within 1-3 business days (weekends and public holidays don’t count—those are our chill days too). Once it’s packed and ready, you’ll get the heads-up.
What’s the deal with shipping options and costs?
We’ve got two flavors for you:
- Standard Shipping: Takes 5-7 business days, with costs depending on where you’re at in India.
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Expedited Shipping: Zips to you in 2-4 business days, again with location-based pricing.
The exact shipping fee pops up at checkout—no surprises here!
How do I keep tabs on my package?
Once your order ships, we’ll slide a tracking number into your inbox. Plug that into the courier’s website, and you’ll know exactly where your CutiePea treasures are every step of the way.
What if my order’s running late or goes MIA?
No stress—we’ve got your back. If it’s been more than 7 days past the estimated delivery date, drop us a line at cutiepea.in@gmail.com. We’ll team up with our courier pals to track it down or make things right.
Returns & Refunds
What’s your return policy like?
We want you to love everything you get from us. If something’s not vibing, you can return most items within 7 days of delivery. Just make sure they’re unused, still in their original packaging, and rocking their tags. Easy peasy!
How do I kick off a return?
Shoot us an email at cutiepea.in@gmail.com with your order number and a quick note about why it’s coming back. We’ll walk you through the steps and get the ball rolling.
Are there things I can’t return?
Yep, a few exceptions:
- Custom-made or personalized goodies (they’re made just for you!).
- Perishable items (for obvious reasons).
- Anything unsealed that’s meant to stay hygienic.
If you’re unsure, just ask us!
How long until my refund hits?
Once your return lands back with us and passes a quick check (usually 5-7 business days), we’ll process your refund. It’ll slide back into your account smooth as butter.
What if my item arrives damaged or defective?
Oh no! If your goodies show up less than perfect, let us know within 48 hours of delivery. Send us a few pics of the product and packaging at cutiepea.in@gmail.com, and we’ll swap it out or refund you—your call.
Account & Security
Forgot my password—help!
No worries! Hit “Forgot Password” on the login page, and we’ll send a reset link to your email. Follow the steps, and you’ll be back in no time.
What do you do with my personal info?
We’re all about keeping things legit. Your details help us process orders, tweak our services to suit you, and (if you’re cool with it) send you fun updates. Curious for more? Our Privacy Policy spills all the beans.
Can I wipe my account off the map?
Totally! Just email us at cutiepea.in@gmail.com, and we’ll help you say goodbye to your account whenever you’re ready.
Privacy & Cookies
How do you keep my data safe?
We’ve got encryption and secure payment gateways in our corner to protect your info. That said, no online system’s bulletproof, so keep your login details under lock and key too.
Can I say no to cookies?
You bet! Tweak your browser settings to block them if you’d like. Heads-up, though—it might make browsing our site a little wonky.
Do you sell my data to random companies?
Never ever! We only share what’s needed with trusted partners (think shipping folks) to get your order to you. Our Privacy Policy lays it all out.
Community & Values
What sets CutiePea apart from the crowd?
We’re not just selling stuff—we’re curating happiness! Our blend of whimsy and warmth shines through in every handpicked piece, from playful apparel to quirky decor. Plus, we’re all about building a creative, inclusive community that feels like home.
How do I catch the latest drops?
Stay in the loop by following us on socials @cutiepea.in or signing up for our newsletter. You’ll get first dibs on new collections, exclusive deals, and a sprinkle of CutiePea magic straight to your inbox!
Still Wondering Something?
We’re here for you! Drop us a line or give us a shout:
📧 Email: cutiepea.in@gmail.com
📞 Phone: +91 8591190682
📍 Address: B12 1st Floor, Sheetal Nagar, Ghatkopar West, Mumbai, MH 400086
Let’s make your CutiePea experience as delightful as our collections!