Return and Refund Policy

Interpretation and Definitions

Interpretation

Words with capitalized first letters have meanings defined under the following conditions. These definitions apply whether used in singular or plural.

Definitions

For the purposes of this Return and Refund Policy:

  • Company (referred to as "the Company", "We", "Us" or "Our") refers to CutiePee Enterprises, B12 1st floor, Sheetal Nagar, Ghatkopar West, Gangleshwar Road, Asalpha, Mumbai, Maharashtra, India 400086.
  • Goods refer to the items offered for sale on the Service.
  • Orders mean a request by You to purchase Goods from Us.
  • Service refers to the Website.
  • Website refers to CutiePea, accessible from https://cutiepea.in.
  • You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Your Order Cancellation Rights

You are entitled to cancel Your Order within 7 days without providing a reason.

The cancellation deadline is 7 days from the date You received the Goods or when a third party, who is not the carrier and whom You appointed, takes possession of the product.

To exercise Your right of cancellation, You must inform Us through one of the following methods:

  • By email: cutiepea.in@gmail.com
  • By visiting this page on our website: https://cutiepea.in/contact
  • By phone: +91 8591190682
  • By mail: CutiePee Enterprises, B12 1st floor, Sheetal Nagar, Ghatkopar West, Gangleshwar Road, Asalpha, Mumbai, Maharashtra 400086, India

We will reimburse You within 5-7 business days from the day We receive the returned Goods. The refund will be issued using the same payment method You used for the Order, and no additional fees will apply.

Conditions for Returns

To be eligible for a return, please ensure that:

  • The Goods were purchased within the last 7 days.
  • The Goods are in their original packaging.

Non-Returnable Items

The following items cannot be returned:

  • Custom-made or personalized Goods.
  • Perishable items or items with an expired date.
  • Goods unsealed after delivery for hygiene or health protection reasons.
  • Goods that, after delivery, are inseparably mixed with other items.

Return Inspection Time

Once We receive your return, We will inspect it within 2-5 business days. The refund will be processed promptly after the inspection is completed.

Restocking Fee

There will not be any restocking fee for returns.

Replacements and Refunds

  • If You received a defective or incorrect item, You may request a replacement instead of a refund.
  • If the replacement item is out of stock, You will receive a full refund.

Return Shipping Responsibility

We aim to make our return shipping policy as clear and transparent as possible:

  • If the return is due to a defective or incorrect item, We will cover the return shipping costs.
  • If the return is for any other reason, You are responsible for the return shipping costs.

How will the shipping cost be covered?

  • We will provide a prepaid return shipping label via email.
  • If a prepaid label is unavailable, You must pay for shipping first, and We will reimburse You after receiving the item.

International Orders

We currently do not accept international returns except in cases of defective or incorrect items, where a partial refund or store credit may be offered.

Returning Goods

You are responsible for the cost and risk of returning the Goods unless they are defective or incorrect.

Return Address:

CutiePee Enterprises
B12 1st floor, Sheetal Nagar, Ghatkopar West, Gangleshwar Road, Asalpha, Mumbai, Maharashtra 400086, India

We cannot be held responsible for Goods that are damaged or lost in return shipment. Therefore, we strongly recommend using an insured and trackable mail service.

Sale Items

Sale items follow the same return policy as regular items. If a product is discounted, it can still be returned or exchanged under the same conditions.

Gifts

  • If the Goods were marked as a gift at purchase and shipped directly to You, You will receive a gift credit for the value of your return.
  • If the Goods weren’t marked as a gift, the refund will be issued to the original purchaser.

Governing Law

This policy is governed by and construed in accordance with the laws of India.

Contact Us

If You have any questions about Our Returns and Refunds Policy, please contact Us:

  • By email: cutiepea.in@gmail.com
  • By visiting this page on our website: https://cutiepea.in/contact
  • By phone: +91 8591190682
  • By mail: CutiePee Enterprises, B12 1st floor, Sheetal Nagar, Ghatkopar West, Gangleshwar Road, Asalpha, Mumbai, Maharashtra 400086, India